Knowledgebase
Frequently Asked Questions
Posted by Cirtex John on 26 February 2007 05:26 AM
Here are a few frequently asked questions to help you learn more about Cirtex, what we do and who we are.

How long have you been in business?
We have been providing webhosting services since March of 2003.

Do you offer a money-back guarantee? What are the conditions for eligibility?
We have a 30 Day unconditional money back guarantee!

What's your uptime guarantee?
We have a 99.5%+ Uptime guarantee.

What methods do you accept for payment?
Currently we accept payments made via Direct Credit Card Procesing and Paypal:
  • Credit Card - VISA, MasterCard, American Express, Discover, VISA/MC debit cards
  • Paypal - VISA, MC, Am. Express, VISA/MC debit cards, bank transfer, eCheck, Paypal balance
What are the DNS servers for your hosting?
They will be emailed to you after you signup.

Can I upgrade or downgrade my account?
Yes, please see: https://support.cirtex.com/index.php?/Knowledgebase/Article/View/98/0/upgrading-or-downgrading-your-account-plan.

Are you a Reseller?
No, we're not a reseller, we have root access to and manage our own servers.

Where can I speed test your connection?
Check out our 'If Your Site is Slow' article for more info on testing your site.

Will you place any ads on my site?
Cirtex Hosting will NOT place any ads on your site.

Do you allow sites to advertise for money, on their web site?
Yes, we allow sites to have commercial advertisements.

Can I ping one of your servers?
Yes, try CirtexHosting.com

Is PHP Safe Mode Turned On?
No We have safe mode turned off.

Do you offer shell access?
We do, but you must have it enabled. See here for more info.

Do you offer any control panels, if so do you have a demo?
Yes, we use cPanel which is a very common control panel. Resellers please click here to demo our WebHostManager.

Can I host friends?
Yes, you may host your friends.

How long does it take to set up my account?
Your account will be setup instantly and your account info will be emailed to you.

Are there any hidden costs, or setup fees?
Nope. See here.

How can I view my site when my domain is still propagating?
See our knowledgebase article 'Preview Your Site Without Changing DNS' to see how.

Do you allow adult content?
Yes, we allow legal adult content on our hosting services.

How do I connect to my FTP server?
You will need to connect to 'yourdomain.com' (where that's actually the URL of your website) using your login info using a FTP Client such as CuteFTP or Cyberduck. Check out our FTP tutorials here.

How come I can't delete a folder via FTP?
Your FTP Client needs to be able to view Hidden files or you need to enable it inside your FTP Client.

What are the mail servers?
A. POP3 and SMTP will be 'mail.yourdomain.com'. See here for more info about webmail, POP3, IMAP and SMTP.

How long does it normally take for domains to use their new nameservers?
24-48 hours typically. Check out our article on propagation times to learn more.
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