Knowledgebase: Email
Troubleshoot Email Issues with Email Trace
Posted by CTX Admin on 03 November 2014 05:35 PM

cPanel's Email Trace feature is intended for troubleshooting email routing issues. With this tool you can pinpoint problems with email delivery by tracing delivery attempts and routes with the click of a button.
To search email delivery attempts with Email Trace:

  1. Log into cPanel

  2. In the Mail section click the Email Trace icon

  3. Enter a recipient email address in the search box

  4. Click Run Report

The results will then appear in the form of the Delivery Report table and the Email Server Trace diagram, as explained below.

Delivery Report Table

This table displays the results for the email query and sorts it into various columns that can be customized by using the table options button in the upper right hand corner of the table. The columns are set to display the following:

  • Event contains icons that indicate a message's delivery status

    delivery table

  • Sender defines the email address that sent the message

  • Sent time defines the date and time that the message was sent

  • Spam Score is a numerical value based on the number of spam-related traits found within the message

  • Recipient defines the email address to which the message was sent

  • Result provides the status of the message's delivery

  • Actions allows users to view and print details about the selected message, including the message's sender, recipient, username and more

Email Address Trace Diagram

This diagram within the Email Trace feature will display the delivery route of the sent email, from web server to server.

email address trace

The icon legend underneath the diagram will indicate what error, filter, destination or local mailbox was encountered while the email was en route.



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