Change Your Primary Domain Name
Posted by CTX Admin on 26 November 2014 02:00 PM
So you want to change you domain name or primary domain on your account, eh? Well, we can certainly help facilitate that. First, though, take a look at the pre-change checklist and useful information below to help prepare you for the domain change.
Pre-Domain Change Checklist
Before changing the primary domain on your account, there are some important steps to follow to safeguard your account and ensure a smooth transition.
There are a couple of common reasons people want to change their primary domain, which are listed below. You'll also see a checklist of steps to follow before pulling the trigger and making the change. In the following examples, 'olddomain.com' is your current domain and 'newdomain.com' is the domain you want to change yours to.
SCENARIO 1 'olddomain.com' and 'newdomain.com' are different sites
This example is for situations where 'olddomain.com' and 'newdomain.com' have different content (they are different websites). Follow these steps to get ready for the changeover:
SCENARIO 2 'newdomain.com' will show the content previously displayed on 'olddomain.com'
This example applies to situations where you want the content from 'olddomain.com' to appear on 'newdomain.com'. You would want to follow these steps if you are changing the domain of an existing website and phasing out the use of the old domain name. Get going...
Previous Primary Domain Name
As mentioned in the checklist above you will need to re-add the previous primary domain as an add-on domain if you want it to be a separate site. Alternately, if you want the previous primary domain name and the new primary domain name to show the same site, you can set up the old primary domain name as a parked domain instead; this will cause both domains to show the same content (specifically, the content located in the /public_html folder).
When you change the primary domain on your account, the subdomain names will automatically update from 'sub.olddomain.com' to 'sub.newdomain.com'. If you want one or more of your subdomains to continue to use the previous primary domain name, you will need to re-add the subdomain and specify the existing subdomain folder as the document root.
Private Name Servers
Changing the primary domain on your account does not automatically create new private/custom nameservers. The private nameservers with the previous domain name will keep working, provided that domain is still active. If you would like to set up private nameservers using your new primary domain name, you should follow the same directions and use the same IP addresses you used for setting up your previous private nameservers.
Email Accounts and Email Forwarders
When you change the primary domain on your account, the email addresses will automatically update. For example, email@example.com will become firstname.lastname@example.org. If you want to continue using the old primary domain name for emails, you will need to re-setup those email addresses either as email accounts or email forwarders.
WHMCS must be updated to match any domain name changes. Please submit a ticket to our Billing department so your WHMCS license can be updated.