Knowledgebase: Pre-sales Questions
When can I begin using my account?
Posted by Cirtex Cecilia on 21 December 2009 03:39 PM

We guarantee account setup within 24 hours, unless one of our fraud filters flags an order for some reason, which sometimes happens to legitimate orders. We take the "better safe than sorry" approach to orders. More often than not, your account setup will be completed within a few hours. There are a few exceptions to this, like for a dedicated server (which takes up to 72 hours to get going) depending on the availability of the hardware.

See more about propagation times (how long it takes your site to be ready on the web) here.

Once an account is set up an activation notice will be sent to you via email including a username, password, and IP address. You can begin uploading files to your new web space immediately with those details. Once you get that welcome email, if you notice anything that isn't covered or that you have questions about, get in touch! We're here to help.

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