Our Social Media Policy
Posted by on 24 May 2013 11:27 AM
In an effort to better engage with our customers, Cirtex Hosting is active on Facebook, Twitter, in various web hosting forums, and on various blogs. This article was written to give our customers a better idea of what to expect from our engagement in those forums and our practices regarding support issues in those forums.
Twitter Follow PolicyTo better enable us to keep track of people talking to us we follow back very few Twitter followers, due to the prevalence of direct message (DM) spam. If you would like to ask a question privately by DM please send us an @reply and ask us to follow you so that you can DM us a question.
When We're On TwitterCirtex Hosting tries to maintain constant coverage of Twitter during peak times (considered during the day throughout the work week). Since many people work on their site once they get home from work we attempt to stagger that to cover both timeframes that tend to be active for our customers (day, and evening). You can generally expect Cirtex Hosting's Twitter to be monitored from 10:30am Eastern to about 12am Eastern Monday through Friday. These times are general and not exact.
During non-peak times working staff will monitor Twitter as they can in case there are any issues, but you will get much faster response to your inquiry by submitting a support ticket.
What We're Happy To Do For You On Twitter
What We Will NOT Do For You On Twitter
Cirtex Hosting Staff Personal Twitter AccountsA number of Cirtex Hosting employees and managers are on Twitter and are open about working here at Cirtex Hosting. We all really love our jobs so we talk about them a lot! Please remember that these are our employees 'personal' Twitter accounts and nothing they may tweet is an official Cirtex Hosting statement, position, or policy. If you find them you're welcome to follow them, but please remember these are their personal accounts and they should not be utilized for support.
Facebook Posting PolicyWe realize that Facebook is particularly guilty of inundating you with an obscene amount of information so we try to keep our presence on Facebook from becoming one more of those things that will annoy you. We will always post company announcements and status alerts to the Facebook page but try to keep other information and postings to a minimum.
When We're On FacebookFacebook is checked daily several times a day but much less frequently than Twitter. If your question is not time-sensitive and you prefer to leave it on Facebook you are more than welcome to. Please realize, however, that it may be a few hours before someone will respond.
What We're Happy To Do For You On Facebook
What We Will NOT Do For You On Facebook
Cirtex Hosting Staff Personal Facebook AccountsA number of Cirtex Hosting employees and managers are on Facebook and are open about working here at CirtexHosting. Please remember that these are our employees personal Facebook accounts and if you ask to friend them they may or may not do so depending on how they choose to limit their account's reach. If you ask to friend them and they do not respond realize they likely limit their Facebook friends to people they personally know.
ForumsCirtex Hosting provides a forum and is also active in other forums on the Internet.
The Official CirtexHosting Forum
The official CirtexHosting Forum is located at http://forums.cirtexhosting.com/.
These two sub-forums contain official notifications of Cirtex Hosting news, as well as technical information about the status of our servers and network. An RSS feed is provided for both sub-forums to enable customers to have news and information regarding their hosting delivered to them in any manner they wish to have it sent. Posts in these sub-forums are also tweeted and posted to Facebook automatically.
Other ForumsCirtex Hosting employees are active in other forums on the Internet as well.
BlogsThe official Cirtex Hosting Blog is located at http://blog.cirtex.com/.
The blog will contain tips, tricks, and information that we believe might be of interest to you. Please remember, however, all official company announcements will always be posted to the Company News sub-forum at http://forums.cirtexhosting.com/general-announcements/.