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Knowledgebase : Billing Info
     
WHAT IS WHM (WEB HOST MANAGER)? Web Host Manager, or WHM, is a powerful program that allows administrative access to the back end of cPanel. Reseller accounts get basic WHM. Dedicated Servers and VPS accounts get root WHM (also called rWHM), which has...
Account Info And Billing Method Changes To update your billing or account info: * Log in to your Customer Area: https://billing.cirtex.com/clientarea.php [1] * In the Account & Billing section click Account Information * Update your info and s...
You can view all of the email that you receive from Cirtex right from your Client Area. To log in and view your received emails: * Log in to your Client Area: https://billing.cirtex.com/clientarea.php [1] * Click My Emails in the Account and Bill...
BILLING SUSPENSIONS Your account may display a suspended notice if you are more than 7 days past due on your bill. We invoice all accounts in advance of service. You'll receive one email notification the day the invoice is generated. You'll also recei...
If you previously paid for your hosting services with PayPal and canceled your account or have changed billing methods, you may need to log into PayPal to cancel your PayPal subscriptions. We are unable to cancel any PayPal subscriptions for you, as th...
To change the frequency of payments for your account or to be billed in advance create a ticket [1] with our Billing department. In that ticket let us know how often you want to pay, how far in advance you'd like to pay your bill or what you'd like you...
As a non-European Union (E.U.) supplier of web hosting services to customers in the E.U. we are required to comply with the European VAT (Value Added Tax) regulations. Customers categorized as business users in the E.U. may be required to self-account ...
Your VAT will be separately itemized, under the subtotal and above the total, on invoices and billing information. If you need anything else just let us know. If you have any questions please open a ticket [1] with Billing Links: ------ [1] htt...
We can merge two billing accounts to make your hosting packages accessible from one place with a single Customer Area login. We can even move individual packages from one billing account to another. To request an account merge: * Create a ticket ...
The Modify an Account function in WHM can be used to update a cPanel account which you previously created. Check out our video tutorial here [1], and see detailed instructions below. To modify an account in WHM: * In the left-hand side menu, in t...
Due to higher scrutiny by our merchant payment processor, your order may have been flagged for further Verification, with a Maxmind Error. If you encounter this with a new order on your account, please email billing@cirtexhosting.com [1] with the follo...
You can view and pay all of your invoices right from your Customer Area. VIEW YOUR INVOICES To view your invoices: * Log in to your Customer Area here: https://billing.cirtex.com/clientarea.php [1] * Click My Invoices, in the Account & ...
Currently we accept payments made via Direct Credit Card Processing thus it will stop future automatic charges. Credit Card (Recurring) means that a payment profile will be setup for you in our payment gateway once you pay. Then, for all your future ...
Paypal subscriptions are a great way to set up recurring payments without a credit card. But they can get tricky if you don't know exactly how they work. While you use one of our invoices to create the subscription, our system is separate from Paypal's...
To add your VAT Tax ID: * Log in to your account: https://billing.cirtex.com/clientarea.php * In the Account & Billing section click on Account Information * On the left-hand side select either Personal, Business or Charity from the Account Typ...
If you'd like to transfer your billing account to a different owner please send a ticket to billing@cirtexhosting.com [1]. We will need verification from the current owner of either the security answer for the account, the last four credit card digits ...
Hi, If your credit card is expiring or you wish to change Credit Card, it is very easy to update it via Billing so future payments are charged onto that card. Login to https://billing.cirtex.com/clientarea.php [1] Under "Account & Billing", select ...
No, VAT is not included in prices displayed on our site. When applicable, VAT is charged separately and will be itemized on invoices and billing information. If you need anything else, please let us know. We're here to help! If you have any question...
WHAT IS WHM (WEB HOST MANAGER)? Web Host Manager, or WHM, is a powerful program that allows administrative access to the back end of cPanel. Reseller accounts get basic WHM. Dedicated Servers and VPS accounts get root WHM (also called rWHM), which has...
PayPal does not allow companies to charge an account like a credit card. PayPal does have a recurring billing feature, called Paypal Subscription. When a subscription is set up it instructs Paypal to send a designated amount of money on the same day...
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