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Knowledgebase : Pre-sales Questions
     
Here are a few frequently asked questions to help you learn more about Cirtex, what we do and who we are. _How long have you been in business?_ We have been providing webhosting services since March of 2003. _Do you offer a money-back guarantee? What ar...
WE CURRENTLY PROVIDE FULLY MANAGED SERVICE FOR CPANEL-BASED CENTOS SERVERS ONLY. Although we do provide other operating systems on our Cloud VPS, Hybrid, and Dedicated servers like Windows or other Linux distributions (Debian, Ubuntu, etc.), we do not ...
When you have a site visitor, they use your domain name to view your website. As simple as it seems, there is a process that occurs from the time that the site visitor types in your domain and hit the Enter button. When a site visitor enters your do...
_CAN I GET A FREE ACCOUNT JUST TO TRY FOR ONE DAY/ONE MONTH ETC.?_ We don't offer test accounts to customers at this time. However, since we have a 45-day guarantee [1], if you sign up for an account with us and try it out for a couple of months and...
Absolutely not! However if you wish to join our affiliate program you are welcome to do so. This way you are compensated for the advertising you do. You can join our affiliate program at http://www.cirtexhosting.com/affiliates/ [1]. Links: ------ [1] ht...
Currently we do not support ASP, as we run only Linux servers, and there still isn't good support for it. We suggest using PHP for your programming needs. We do not support Java/JSP or Cold Fusion on our shared hosting servers. For Tomcat/Java we re...
There are NO HIDDEN COSTS OR SETUP FEES attached to any Cirtex Hosting plans. There are some optional upgrades and services, which can be viewed and ordered in the Your Services section of your Customer Area [1]. If you have any questions about our...
Cirtex offers several ways to receive support, including over the phone, live chat and support tickets (email). While many common issues can be handled through live chat or over the phone, some issues are more appropriately handled by creating a support t...
You are allowed to host mp3 files, but you may not host any files with a copyright belonging to someone else, unless you have the owner's written consent. IF YOU ARE ON A SHARED ACCOUNT, we do not offer temporary disk space upgrades; you would just ...
We are more than happy to help you transfer/migrate your account from your previous host over to Cirtex Hosting if your previous host used cPanel as well. IF... your previous host _DID use CPanel_ we can automate the entire job. Just send your o...
We do not require any contracts when you purchase hosting through Cirtex Hosting. You pay month month, and can cancel at any time. We do offer a discount when you order Shared hosting and pay for one year or more at a time. Even if you do pay in advan...
WHAT IS PCI COMPLIANCE? In order to accept credit card payments online or offline, you must comply with the credit card associations and networks rules concerning data security, with the objective to protect cardholder data. This has been standardized...
_ARE WE SAFE HARBOR CERFITIED?_ Yes! Cirtex Hosting IS Safe Harbor Certified. _WHAT IS SAFE HARBOR?_ The European Commission's Directive on Data Protection went into effect in October of 1998, and would prohibit the transfer of personal data to non-...
Our support personnel do not provide website design or development services therefore we may not be able to resolve certain issues related to custom coding and scripting errors. In any case, we will gladly take a look and offer as much help as possible...
There are several ways you can get in touch with us if you have any issues or need help. If you're having problems setting up your website or configuring hosting options we are available 24 hours a day, 7 days a week. Where you can get help: * K...
Flash is a client-side application, which means it relies on each visitor's browser to have the flash plugin installed. We do not need to do anything to allow Flash movies and applications to work on your web site. If you or a visitor needs to insta...
All packages from Basic up to Dedicated Server support video scripts that require ffmpeg, lame mp3 encoder etc. The only exception are live streaming scripts that require Red5 or Flash Media Server. Those options are only supported in our VPS or Dedicated...
For Linux-based web hosting plans, we offer cPanel [1]. If you have a Reseller, VPS or Dedicated Server plan, we also provide WHM [2] (Web Host Manager) which allows you to manage multiple cPanels. To see a demo of these control panels go here [3]. ...
WYSIWYG is an acronym for 'What You See Is What You Get'. It's a type of HTML editor that lets you make web pages without requiring HTML coding. Instead you simply insert pictures, text, links, and colors. You've probably seen this kind of editor if yo...
TELNET is a network protocol used on the Internet or local area networks to provide a bidirectional interactive text-oriented communication facility using a virtual terminal connection. The term telnet may also refer to the software that implements the...
We guarantee account setup within 24 hours, unless one of our fraud filters flags an order for some reason, which sometimes happens to legitimate orders. We take the "better safe than sorry" approach to orders. More often than not, your account setup w...
We are committed to protecting your account and your personal information. Because we want to safeguard you and your identity we can only offer basic help and some general info without verifying who you are. If you need more in-depth help, more specif...
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