Knowledgebase
Pre-sales Questions (22)
Getting Started (18)
Upgrade or Downgrade (4)
Billing Info (20)
Our Policies (11)
Domains & DNS (38)
Site Functions (21)
Domain Resellers (17)
Dedicated & Virtual Private Servers (13)
Email (34)
Third-Party Software (26)
Security (6)
Hosting (9)
Abuse (7)
cPanel (9)
Ruby on Rails (9)
FTP Access (7)
MySQL (12)
PHP and Apache (10)
SSL Certs and IP Addresses (11)
Magento (8)
Here are a few frequently asked questions to help you learn more about
Cirtex, what we do and who we are.
_How long have you been in business?_
We have been providing webhosting services since March of 2003.
_Do you offer a money-back guarantee? What ar...
WE CURRENTLY PROVIDE FULLY MANAGED SERVICE FOR CPANEL-BASED CENTOS
SERVERS ONLY. Although we do provide other operating systems on our
Cloud VPS, Hybrid, and Dedicated servers like Windows or other Linux
distributions (Debian, Ubuntu, etc.), we do not ...
When you have a site visitor, they use your domain name to view your
website. As simple as it seems, there is a process that occurs from
the time that the site visitor types in your domain and hit the Enter
button.
When a site visitor enters your do...
_CAN I GET A FREE ACCOUNT JUST TO TRY FOR ONE DAY/ONE MONTH ETC.?_
We don't offer test accounts to customers at this time. However,
since we have a 45-day guarantee [1], if you sign up for an account
with us and try it out for a couple of months and...
Absolutely not! However if you wish to join our affiliate program you
are welcome to do so. This way you are compensated for the advertising
you do.
You can join our affiliate program at
http://www.cirtexhosting.com/affiliates/ [1].
Links:
------
[1] ht...
Currently we do not support ASP, as we run only Linux servers, and
there still isn't good support for it.
We suggest using PHP for your programming needs.
We do not support Java/JSP or Cold Fusion on our shared hosting
servers.
For Tomcat/Java we re...
There are NO HIDDEN COSTS OR SETUP FEES attached to any Cirtex
Hosting plans.
There are some optional upgrades and services, which can be viewed
and ordered in the Your Services section of your Customer Area [1].
If you have any questions about our...
Cirtex offers several ways to receive support, including over the
phone, live chat and support tickets (email). While many common issues
can be handled through live chat or over the phone, some issues are
more appropriately handled by creating a support t...
You are allowed to host mp3 files, but you may not host any files
with a copyright belonging to someone else, unless you have the
owner's written consent.
IF YOU ARE ON A SHARED ACCOUNT, we do not offer temporary disk space
upgrades; you would just ...
We are more than happy to help you transfer/migrate your account from
your previous host over to Cirtex Hosting if your previous host used
cPanel as well.
IF...
your previous host _DID use CPanel_ we can automate the entire job.
Just send your o...
We do not require any contracts when you purchase hosting through
Cirtex Hosting. You pay month month, and can cancel at any time.
We do offer a discount when you order Shared hosting and pay for one
year or more at a time. Even if you do pay in advan...
WHAT IS PCI COMPLIANCE?
In order to accept credit card payments online or offline, you must
comply with the credit card associations and networks rules concerning
data security, with the objective to protect cardholder data. This has
been standardized...
_ARE WE SAFE HARBOR CERFITIED?_ Yes! Cirtex Hosting IS Safe Harbor
Certified.
_WHAT IS SAFE HARBOR?_ The European Commission's Directive on Data
Protection went into effect in October of 1998, and would prohibit the
transfer of personal data to non-...
Our support personnel do not provide website design or development
services therefore we may not be able to resolve certain issues
related to custom coding and scripting errors. In any case, we will
gladly take a look and offer as much help as possible...
There are several ways you can get in touch with us if you have any
issues or need help. If you're having problems setting up your website
or configuring hosting options we are available 24 hours a day, 7 days
a week.
Where you can get help:
* K...
Flash is a client-side application, which means it relies on each
visitor's browser to have the flash plugin installed.
We do not need to do anything to allow Flash movies and applications
to work on your web site. If you or a visitor needs to insta...
All packages from Basic up to Dedicated Server support video scripts
that require ffmpeg, lame mp3 encoder etc. The only exception are live
streaming scripts that require Red5 or Flash Media Server. Those
options are only supported in our VPS or Dedicated...
For Linux-based web hosting plans, we offer cPanel [1]. If you have a
Reseller, VPS or Dedicated Server plan, we also provide WHM [2] (Web
Host Manager) which allows you to manage multiple cPanels.
To see a demo of these control panels go here [3].
...
WYSIWYG is an acronym for 'What You See Is What You Get'. It's a type
of HTML editor that lets you make web pages without requiring HTML
coding. Instead you simply insert pictures, text, links, and colors.
You've probably seen this kind of editor if yo...
TELNET is a network protocol used on the Internet or local area
networks to provide a bidirectional interactive text-oriented
communication facility using a virtual terminal connection. The term
telnet may also refer to the software that implements the...
We guarantee account setup within 24 hours, unless one of our fraud
filters flags an order for some reason, which sometimes happens to
legitimate orders. We take the "better safe than sorry" approach to
orders. More often than not, your account setup w...
We are committed to protecting your account and your personal
information. Because we want to safeguard you and your identity we can
only offer basic help and some general info without verifying who you
are.
If you need more in-depth help, more specif...
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